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Systems integration

Systems integration, so the software you already own works together

Most organisations do not need new systems. They need the ones they have to stop being islands — and to stop paying people to carry information between them.

The situation

The integration is a person

When two systems do not talk, somebody bridges them. That person is reliable, slow, expensive and impossible to audit.

  • The same information typed into two or three systems
  • CSV exports emailed between departments every week
  • The CRM and the finance system disagreeing about a customer
  • Reports rebuilt monthly because no system holds the whole picture
  • Overnight batch files that fail quietly until somebody notices
  • A new system that cannot be adopted because nothing connects to it

What it covers

What integration work covers

  • Mapping what exists

    Which systems hold what, where the copies are, and which one is actually authoritative — often the first time that has been written down.

  • APIs and connectors

    Building or configuring the connections between systems, including ones with no modern API of their own.

  • Data transformation

    Reconciling different formats, identifiers and meanings so the same customer is recognisably the same in both systems.

  • Synchronisation rules

    Which system wins on conflict, how often data moves, and what happens to a record that exists in one place and not the other.

  • Error handling and monitoring

    Failures raised to a person rather than swallowed, because a silent integration failure is worse than no integration.

  • Security and access

    Credentials, tokens and permissions managed properly instead of a shared account with a password in a document.

How we work

How an integration project runs

The mapping stage regularly changes the plan, which is why it comes before any commitment to a particular approach.

  1. Map the estate

    Establish what systems exist, what data each holds, and where information is currently carried by people.

  2. Decide the source of truth

    For each kind of data, agree which system is authoritative. Most integration failures are really unresolved disagreements about this.

  3. Build and test

    Implement the connections with realistic data volumes and deliberately broken cases, not just the happy path.

  4. Monitor

    Put alerting on the integration itself, so a failure is noticed on the day rather than at month end.

Outcomes

What you are left with

  • Information entered once rather than two or three times
  • One agreed source of truth for each kind of data
  • Reporting that draws on the whole picture rather than one system
  • Failures raised immediately instead of discovered at month end
  • Staff time returned from carrying data between systems
  • The ability to add a new system without adding manual work

Platforms and tooling

What we integrate

Platforms organisations already run, and the connections between them.

Business systems

  • Salesforce
  • Microsoft Dynamics
  • Blackbaud
  • HubSpot
  • Oracle
  • SAP
  • Sage
  • Xero

Methods

  • REST
  • GraphQL
  • SOAP
  • Webhooks
  • SFTP
  • Message queues
  • ETL

Platforms

  • Azure Integration Services
  • AWS
  • Azure Service Bus
  • Kafka

Named as platforms we work with, not as formal partnerships.

Common questions

Questions we are usually asked

  • Usually not, and that is the point. Integration exists so you can keep systems that work and stop paying people to bridge them. If a system genuinely cannot be integrated we will say so, but that is rarer than vendors suggest.

Talk to someone who has built this

Not a salesperson working from a form. Tell us what the problem looks like and someone who has delivered this kind of work will come back to you, usually within one working day.

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Related

Where this usually connects